Your information, respected.
How information is handled when you visit this website or contact us through live chat.
Live chat through Tawk.to
On the hosted website, the Tawk.to widget loads from an external service. Connecting to that service can involve technical information about your browser, device and connection. If you send messages or enter contact details in the widget, that information is processed through Tawk.to and made available to the business team managing the chat.
We do not automatically fill your name, email or health information into the widget. Please review the information you choose to send. Tawk.to controls its own service behaviour, storage and privacy practices.
Keep your first enquiry general
Do not use live chat to send medical records, scans, detailed health histories, identity documents or payment-card information. Ask the team about an appropriate process for any records needed for a clinical review.
Website and browser behaviour
The website code adds no separate analytics or marketing trackers. Tawk.to may use cookies or similar technologies as part of its service, and the hosting provider may keep access logs. External reference links lead to websites with their own privacy practices. The travel checklist is temporary and is not stored by this website.
Privacy questions
For questions about information you have shared, contact the team through live chat. Please describe your request without including medical records or identity documents. Ask the team before sharing information on another person’s behalf.